On October 1, 2026, the Madrid City Council's Governing Board approved a new contract for managing incidents related to public pavements. This contract will replace the existing one, which expires on January 14, 2027.
The contract aims to monitor the resolution of pavement-related incidents reported through various citizen service channels. The City Council receives over 60,000 pavement-related incidents annually.
The base budget for this contract is set at €8.6 million for its three-year duration.
According to Inma Sanz, the Deputy Mayor and municipal spokesperson, the contract includes responsibilities such as:
- Managing incident reports and directing those that pertain to other services.
- Monitoring incidents through the development, implementation, and maintenance of a compatible IT platform.
- Conducting preliminary inspections to classify each incident received.
- Ensuring compliance with resolution timelines established in the contract.
- Verifying that incidents have been satisfactorily resolved.
Classification of Incidents
Incidents will be classified into three categories:
- Type A Incidents: Require short-term repairs to be addressed within three days for damages under 10 m² affecting only the upper layers of the pavement, and within ten days for larger or deeper issues.
- Type B Incidents: Do not require immediate correction and can be scheduled for repair by grouping various defects in a specific area, along with preventive actions to slow deterioration.
- Emergency Incidents: Involve serious risks to people or property and will be addressed as soon as they are reported.
The contractor will need to maintain a fleet of 35 vehicles, including light vehicles and motorcycles, that meet the municipal environmental standards for zero emissions or ECO classification.
The contract will last for 36 months, with the possibility of extending it for an additional 24 months, totaling a maximum of 60 months.
